At Lyssa Bags, your satisfaction matters. We offer a 7-day return and refund policy on orders across Pakistan, so you can shop with confidence. Please read the details below to see how returns, exchanges, and refunds work.

Refund & Return Policy – 7 Days (For Pakistan Orders Only)
We have a 7-day return and refund policy, which means you have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unused, unworn, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

How to Start a Return 
To initiate a return, contact us at:
📧 contact@lyssa.pk
📱 WhatsApp: 0312-6194593
Once your return is approved, we’ll send instructions on how to send the package. Items returned without prior approval will not be accepted.

Damaged or Wrong Items 
Please check your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us right away so we can resolve it promptly.

Items Not Eligible for Return 
Custom or personalized products, personal-care/hygiene items, sale items, gift cards, used or worn products, and items missing tags or original packaging. If unsure, contact us before sending anything back.

Exchanges 
We do not offer direct exchanges. To get a different item, return the original (within 7 days) and place a new order separately.

Refund Process 
Once we receive and inspect your return, we’ll notify you of the status. If approved, your refund is issued to your original payment method within 10 business days. Your bank may take extra time to reflect it.